If something isn’t right, we’ll work it out together.
Your 14-day return window starts on the day your order arrives.
Email us with your order number and the item you’d like to return. No reason needed.
We reply with the return address and instructions. Send the piece with a tracked service.
Once we receive and check the piece, we refund your original payment method within 14 days.
Return shipping costs are covered by the customer.
Write to us within 14 days of delivery. We can remake your piece in a different size. You only pay shipping both ways. Please check the ring size guide before ordering. It is the easiest way to get it right the first time.
If your piece arrives damaged or with a manufacturing defect, contact us within 14 days with photos. We will repair it, replace it or refund you, and cover the shipping.
Your piece is covered by a 12-month warranty against manufacturing defects. Normal wear, scratches, tarnish, loss, and damage from accidents or improper care are not covered.
You can cancel your order for a full refund until it goes into production, usually within 48 hours of ordering. Just email us with your order number.
Engraved or personalised pieces (custom size outside the chart, custom text or design) are made only for you and cannot be returned, unless they arrive damaged or faulty.
Tell us your order number or your question, and we’ll help you sort it out.